Contact
Talk to a person, not a ticket queue.
The fastest way to reach us is live chat — it's open 24/7/365, and a real person answers. Setting up the €3 trial, a question about a plan, something not working: chat is the quickest route. Prefer to write it out? Use the form below.
Live chat
Open 24/7/365
Open the chat on any page (bottom corner) and message us. It's the channel we watch most closely — quickest for the trial, setup help, or anything urgent.
Support is available in English and German.
Email: eightkgermany@outlook.com
Good to know
Before you message
- Want to test first? Start the 48-hour trial — €3, full access
- Comparing options? The plans page has every price
- Streams buffering? Check your connection holds ~25 Mbps first
Send a message
We reply in the order messages come in. For anything urgent, live chat is faster.